FAQs

1. Do you ship internationally? How long can I get my package?

Yes. We ship worldwide. Your package is shipped within 48 hours and takes 5 to 10 days to arrive, depending on your country. For more details, please review our shipping policy.



2. Why is my package delayed?

Your package might be delayed by weather conditions, inspection of international customs, holiday seasons, or any other uncontrollable situations. Especially during the holiday season, packages suffer a slight delay in shipment due to an excessive amount of orders being fulfilled.



3. How can I get my refund?

We have a 30-day return policy, which means you have 30 days to request a return after receiving your items.

To start a return, you can contact us at service@greeonion.com. If your return is accepted, please follow the instructions to send back your package. For more details, please check our Refund &Return Policy.



4. Why don't I receive the order confirmation email/reply emails from you?

Please do check your email junk box if you don't receive all the emails from us. Or check if you have provided the correct email address to us on our website. Please note that there is a time difference. We'll rely on you as soon as possible.



5. What kind of payment do you accept?

We accept American Express, Visa, Master, Disclosure, Diners club credit cards, debit cards, and PayPal.



6. Is your jewelry waterproof? Can I wear it in the shower?

Yes. It's waterproof with full tests. You can wear it in the gym, shower and swim.



7. I have sensitive skin. Does your jewelry contain zinc or nickel? Is it non-tarnished?

Our jewelry is made of high-quality materials without any zinc or nickel. It's friendly to sensitive skin with whole tests. There is no green or allergic skin for guarantee.



8. What kind of material is your jewelry made of?

Our jewelry is made of Sterling Silver, 18K Gold, Pearl, and all kinds of Gems. There's no zinc or nickel for guarantee.



9. Is your jewelry exclusive/original design?

Yes.



10. Is your jewelry handmade?

Yes. Our jewelry is handmade in our factories based in Foshan and Guangzhou, China.



11. Can I input non-English information/address on the checkout page?

Please input Mandarin information, if your address is in Mainland China, Hong Kong SAR, Macau SAR, or Taiwan.

Please input Korean information, if your address is in Korea.

Please input Japanese information, if your address is in Japan.



12. I have input the wrong address/information. How can I change it?

To change your address/information, please contact us at service@greeonion.com immediately.

If you request to change your address/information before the tracking number is issued, your address/information will be changed easily.

If you request to change your address/information after the tracking number is issued or when your package has arrived in your country or area but fails to be delivered and goes back to our courier's warehouse due to the wrong address/information, a $10 resent fee would be charged. The charged link will be sent to you via email. If we have not heard from you in 10 days, your package will be sent back to us. A refund deducted the shipping fee (except for free shipping) and a $10 fee of return to sender will be sent back to you when we have received your package.

Please make sure you have input all the correct information including the name of your mailbox in the address, if you use it to receive packages.



13. How can I track my order?

Once your order is shipped out, an updated shipping status email attached with the tracking number will be sent to you. You can easily track your order with the tracking number on our website page: Track Your Order. Or you could directly login to your account on our website to check it out. All the shipping status details would be updated there as well.



14. Can I cancel or change my order?

Yes, you can. To start an order cancellation or change, please contact us at jentlejewelry@outlook.com.

If you cancel or change your order before the tracking number is issued, all of the refunds will be sent back to you.

If you cancel or change your order after the tracking number is issued and before the package is delivered, your refund will be sent back to you deducting the shipping fee (except for free shipping) of your order and a $10 USD fee of return to sender.



15. Can I customize your jewelry?

Currently, we don't accept customized orders.